Problems with downloading files can be frustrating, especially when all other services and websites work properly. Such a problem often affects Fiverr users who notice that only file downloads from the Fiverr website are problematic, while using another network (e.g. Plus) resolves the issue. In this guide, I will present step-by-step how to effectively diagnose and solve this problem.
**1. Diagnose and Exclude Local Problems**
Before taking more advanced actions, make sure the problem is not on your device or network settings side.
**Checking Other Devices**
* **Use different devices**: If you have access to other devices (e.g. laptop, tablet, phone), try downloading files from Fiverr on each of them to see if the problem occurs only on one device or all devices connected to the Orange network.
* **Another browser**: Sometimes the problem is with the browser itself. Test downloading files on different browsers (Chrome, Firefox, Safari) to exclude a browser-related issue.
**Restarting Router**
* **Turning off and turning back on router**: A simple router restart can sometimes resolve temporary connectivity issues.
**2. Checking DNS and Excluding Problems with the DNS Provider**
DNS problems can affect some websites or services, so it’s worth testing alternative DNS servers.
**Changing DNS Server to Alternative**
In the case of Orange, their default DNS servers may sometimes cause problems with specific websites. To check if this is the issue:
1. Go to your device’s network settings.
2. Change the default DNS servers to public ones, such as:
* **Google DNS**: 8.8.8.8 and 8.8.4.4
* **Cloudflare DNS**: 1.1.1.1 and 1.0.0.1
3. Save settings and try downloading the file from Fiverr again.
**3. Checking Blocks and Restrictions on Router Level**
Sometimes a router may block or limit bandwidth for specific websites or protocols.
**Disabling Parental Control and Firewall Functions**
* **Parental control**: If you have active parental controls or other security features on your router, try temporarily disabling them.
* **Firewall (Blocker)**: Check if the firewall on your router is blocking traffic from Fiverr. Disable it for a while and try downloading the file to exclude the firewall as the cause of the problem.
**Verifying QoS (Quality of Service) Settings**
QoS is a feature that can limit bandwidth for specific applications or protocols. Ensure there are no restrictions in your QoS settings for connections with Fiverr servers.
**4. Testing VPN or Proxy Connection**
Testing a connection through a VPN or proxy is a good way to check if the problem is solely with the Orange connection or might be caused by geographic restrictions.
**Connecting via VPN**
1. **Choose a reputable VPN provider** (e.g. ProtonVPN, NordVPN, Windscribe).
2. After connecting via VPN, try downloading the file from Fiverr again. If the problem disappears, it indicates that limitations may stem from the direct Orange connection.
**Using Proxy**
An alternative to VPN is using a proxy server. You can set up proxy settings in your browser or system settings.
**5. Diagnosis Using Network Commands**
If the problem persists, it’s worth reaching for more technical diagnostic tools to check if the connection to Fiverr servers is limited or interrupted.
**Testing Connection with ping Command**
1. Open command prompt (CMD on Windows, Terminal on macOS/Linux).
2. Type the command:
(Note: The command is not visible in this format but would be a ‘ping’ command followed by the URL of a server)
