Yes, securing a contact form with a captcha can be very valuable, especially in the context of fighting against automated bots and spam. Captcha is a security mechanism that requires the user to perform some action, such as checking certain boxes or solving a simple math problem, to prove they are human and not an automated bot.
Here are several reasons why it’s worth securing your contact form with a captcha:
1. Protection against Spam: Contact forms on websites often fall victim to automated bots that send out large quantities of unwanted spam messages. Captcha helps limit this activity by eliminating automatic content submissions from bots.
2. Maintaining Data Quality: Multiple spam messages can pollute the company’s contact database. Captcha helps maintain data quality by eliminating unnecessary and false inquiries.
3. User Privacy Protection: Introducing captcha allows a company to protect users from unauthorized use of their contact details or for spam purposes.
4. Saving Time and Resources: Securing a form with captcha can reduce the time and resources spent on filtering out spam and checking and responding to false messages.
5. Reinforcing Positive User Experience: Avoiding user frustration caused by spam and fake messages improves overall user experience on the website.
6. GDPR Compliance: Introducing additional security measures in the form of captcha can be seen as an extra step in protecting users’ personal data and meeting GDPR (EU) 2016/679 requirements from April 27, 2016.
However, it’s worth noting that captcha can also pose a certain obstacle to users, especially if it is poorly adjusted and requires performing difficult or disliked tasks. That’s why it’s essential to choose a captcha form that will effectively secure the contact form while not discouraging users from filling out the contact form.
