If you are experiencing problems with logging into the administration panel of your WordPress website (wp-admin), you’re not alone. Login issues can arise from a variety of causes, ranging from incorrect login credentials to server or site configuration problems. In this guide, we’ll walk you through possible causes and their solutions step by step.
1. Checking login credentials
A. Verifying password accuracy
– Ensure that you are inputting the correct email address or username and password.
– Check that the Caps Lock key is not activated.
– If you’ve forgotten your password, click on “Forgot Password?” on the login screen to reset it.
B. Issues with password reset emails
If you’re not receiving a password reset link:
– Check your spam folders and unwanted emails.
– Verify that your domain’s email server is functioning correctly.
– Contact your hosting administrator to check email settings.
2. Problems with the login URL address
If your website’s login page (e.g., https://yourdomain.pl/wp-admin) isn’t working or redirects indefinitely, possible causes include:
A. Change in login URL
Some plugins (e.g., WPS Hide Login) might have changed the default login URL. Try:
– Checking the plugin documentation.
– Contacting the developer of your website to get a new login address.
B. .htaccess file issues
The .htaccess file may contain rules blocking access to wp-admin. To fix this:
1. Connect to your server via FTP or hosting control panel.
2. Find the .htaccess file in the main directory of your site.
3. Rename this file (e.g., to .htaccess_bak) and try logging in again.
3. Plugin or theme issues
A. Deactivating plugins
1. Connect to your server via FTP.
2. Go to the wp-content/plugins folder.
3. Change the name of each plugin’s folder (e.g., from “plugin-name” to “plugin-name_deactivated”).
4. Check if logging in works.
B. Changing themes
1. In the wp-content/themes folder, rename the active theme (e.g., to “theme-name_old”).
2. WordPress will automatically activate a default theme (e.g., Twenty Twenty-Two).
3. Try logging in.
4. Database issues
A. Checking database configuration
1. Connect to your database via phpMyAdmin or another management tool.
2. Find the wp_users table and check the correctness of entries for your account.
B. Resetting password from the database
1. In the wp_users table, edit your username.
2. In the user_pass field, enter a new password, setting its type to MD5.
3. Save changes and try logging in.
5. Server issues
A. HTTP server errors
If you encounter errors 500, 403, or 404:
– Check server logs (available in your hosting panel).
– Contact hosting support for assistance.
B. Resource limitations on the server
If your server has resource restrictions, it might cause login problems. Consider:
– Increasing PHP limits (e.g., memory_limit, max_execution_time).
– Upgrading your hosting plan.
6. Other causes and solutions
A. IP blocking
If your IP address is blocked:
– Use a VPN or change your IP.
– Contact hosting support to lift the block.
B. SSL certificate issues
If the login page doesn’t load properly, check your SSL configuration in the hosting panel.
7. Restoring a backup
If none of the above solutions work, restore a backup from the day when your site was working correctly.
8. Contacting an expert
If you still can’t log in, contact a WordPress expert or your hosting company. It’s essential to have FTP and database access for further diagnosis.
